Refund policy

Return & Refund Policy

GARRARI offers a 3-day window from the date of delivery to raise a return, refund, or exchange request.

To raise a request, customers must email us at garrariindia@gmail.com with their order details and concern. All return, refund, and exchange requests are subject to review and approval by GARRARI.

To be eligible for an approved return or exchange, the item must be in the same condition in which it was received. The product must be unused, unworn, unwashed, with tags, and in its original packaging. Proof of purchase or order details may be required.

Items sent back to us without first requesting and receiving approval will not be accepted.

Damages, Defects, or Wrong Items

Please inspect your order upon receiving it. If you receive a defective, damaged, or wrong item, please contact us within 3 days of delivery at garrariindia@gmail.com with your order details and clear photos/videos of the issue.

Once we review the concern, we will guide you with the next steps and work towards resolving the issue.

Non-Returnable and Non-Exchangeable Items

Certain items are not eligible for return, refund, or exchange for size, fit, preference, or any other personal reason. These include:

Custom or made-to-order products
Concert and artist merchandise, including all artist-based designs
Occasion-specific T-shirts, including Valentine’s Day T-shirts, Rakshabandhan T-shirts, Family T-shirts, birthday T-shirts, anniversary T-shirts, event T-shirts, or similar made-to-order products
Sale items
Gift cards

Please note that concert and artist merchandise, artist-based designs, custom products, and occasion-specific T-shirts are produced through custom order processing and cannot be returned or exchanged for size, fit, preference, or any other personal reason.

Size Exchanges

We do not accept size exchanges on custom products, concert/artist merchandise, artist-based designs, or occasion-specific products.

Customers are requested to check the size guide carefully before placing the order.

Return Shipping

For approved returns or exchanges, the customer is responsible for shipping the product back to us. GARRARI does not bear return shipping or courier charges for customer returns or exchanges unless otherwise confirmed by us in writing.

Once your return or exchange request is approved, we will share the return address and instructions by email.

Inspection and Approval

Once we receive the returned product, we will inspect it to ensure that it is unused, unworn, unwashed, with tags, and in its original packaging.

If the returned product passes inspection, we will process the approved return, refund, or exchange request.

If the product is found to be used, worn, washed, damaged after delivery, missing tags, or not in its original condition, the return, refund, or exchange request may be rejected.

Refunds

If your refund is approved after inspection, the refund will be initiated to your original payment method.

Please note that it may take some time for your bank, card provider, or payment partner to process and reflect the refund in your account.

For any return, refund, or exchange-related questions, customers can contact us at garrariindia@gmail.com.